Job Information
Siemens Energy Client Service Representative (Manufacturing) in Olean, New York
A Snapshot of Your Day
The Client Service Representative is responsible for measuring and satisfying Siemens Energy objectives and goals for quote and order cycle time, and pricing responsibility to meet the margin objectives of the Product Line as well as drive and improve Customer Service direct to customers. Responsible for preparing quotations/proposals and entering orders for replacement parts from inquires/orders received directly from customer or representative. Responsible for coordinating post order details between Manufacturing, Accounting, Engineering, Repair Operations, and the customer to ensure on time shipments of orders.
How You’ll Make an Impact
Prepare formal bids and proposals, using existing computer system and/or available tools to prepare/enter quotes and orders.
Participate in customer negotiations including pricing, improving delivery and non-standard Terms and Conditions.
Initiate Engineering jobs for review and updates as needed by client requirements.
On all quotes/orders under incumbent’s control, they will be responsible for: review, verification, pricing, delivery, margins, entry, delivery alternatives, coordination, priority fee review, returned material, credits and customer complaints.
Coordinate with Engineering and Manufacturing to establish new drawings, drawing revisions and the use of alternate material to resolve delivery and scheduling problems.
Establish lead times by use of current manufacturing department data, direct negotiations with planners, buyers, and manufacturing personnel.
Utilizing available resources provide delivery alternatives when necessary for purchased and manufactured items.
Apply premium charges per current D-R published standards and direct negotiations with customers.
What You Bring
Associate’s degree or higher preferred, or equivalent.
2+ year of experience in a Client Facing Role.
Experience with Microsoft Excel, Word, and Outlook.
Knowledge of Siemens Energy businesses and customers.
Excellent organizational skills with precise attention to details.
Must be able to excel in a team setting working with various customers & other departments.
Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.
About the Team
Transformation of Industry
Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Check out this video to learn more about Siemens Energy: https://www.siemens-energy.com/employeevideo
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits
Career growth and development opportunities
Supportive work culture
Company paid Health and wellness benefits
Paid Time Off and paid holidays
401K savings plan with company match
Family building benefits
Parental leave
This job is based in New York. Siemens Energy offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://benefitsatenergy.com/thinking-of-joining.html. The base salary range for this position if based in New York is $57,500-$82,200. Specific offers are determined by various factors, such as experience, skills, certifications, and other business needs. Employees typically do not start at the top of the range, though compensation depends on each individuals' qualifications.
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Equal Employment Opportunity Statement
Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local
law.